Privacy Policy

This Privacy Policy governs the manner in which 00vip collects, uses, maintains, and discloses information collected from users of the website https://00vip.pro (the "Site"). We are committed to protecting the personal information and privacy rights of every player who chooses to use our platform in Bangladesh and beyond.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of the Site immediately. We encourage you to review this policy periodically as it may be updated from time to time to reflect changes in our practices or applicable regulations.

Our Privacy Commitments

Information We Collect

00vip collects only the information necessary to provide you with a safe, functional, and enjoyable gaming experience. The types of information we collect fall into two main categories: information you provide to us directly, and information collected automatically during your use of the Site.

Personally Identifiable Information

When you register an account, make a deposit, or contact our support team, you may provide us with the following:

• Full name and username as provided during account registration
• Email address and mobile phone number (used for account verification and security notifications)
• Date of birth (to verify that you are aged 21 or above, as required by our responsible gaming policy)
• Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere)
• Government-issued ID document details (for KYC identity verification purposes only)

Automatically Collected Information

When you browse or use the Site, we may automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each section, and navigation path through the Site
• Referring website or source that directed you to 00vip
• Session duration, login timestamps, and game session logs

How We Use Your Information

00vip uses the information we collect solely to operate, improve, and personalise your experience on our platform. Specific purposes include:

• Creating and managing your player account, including identity verification and KYC compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels
• Delivering customer support services and responding to your enquiries in a timely manner
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts
• Personalising game recommendations, bonus offers, and promotional content based on your activity and preferences
• Preventing fraud, detecting suspicious activity, and enforcing our Terms and Conditions to maintain a fair play environment

Sharing of Your Information

00vip does not sell, trade, or rent your personally identifiable information to third parties. We may share your information only in the specific and limited circumstances described below.

Trusted Service Providers

We engage carefully vetted third-party service providers who assist us in operating the Site, processing payments, and maintaining platform security. These providers are contractually bound to keep your information confidential and may only use it for the specific tasks assigned to them by 00vip.

Legal Obligations

We may disclose your personal information when required to do so by applicable law, regulation, or valid legal process such as a court order or government authority request. In such cases, we will disclose only the minimum amount of information necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of 00vip's assets, user information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Payment Data and Financial Information

All financial transactions on 00vip — whether deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, or withdrawals to any of these channels — are processed through encrypted payment gateways. 00vip does not store your full bKash PIN, Nagad PIN, bank account passwords, or card CVV details on our servers at any time.

Transaction records including deposit amounts, withdrawal amounts, and timestamps are retained for accounting, fraud prevention, and regulatory compliance purposes. These records are stored securely and are not shared with any third party except as required by law or by the payment processor involved in the transaction.

Cookies and Tracking Technologies

00vip uses cookies and similar tracking technologies to enhance your browsing experience, analyse Site performance, and remember your preferences. The types of cookies we use include:

• Essential cookies: required for the Site to function correctly, including session management and security authentication
• Preference cookies: remember your language, display settings, and game favourites to personalise your visits
• Analytics cookies: collect anonymised data on how users navigate the Site so we can identify areas for improvement

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function correctly if cookies are disabled. Continued use of the Site after being informed of our cookie practices constitutes your consent to their use.

Data Retention

00vip retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of data and the purpose for which it was collected.

When your personal information is no longer required for the purposes outlined in this policy, we will securely delete or anonymise it in accordance with our data disposal procedures. If you request account closure, we will process the deletion of your data within 30 days, subject to any outstanding verification or legal retention requirements.

Your Rights and Choices

As a user of 00vip, you have the following rights with respect to your personal information. We are committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact us at [email protected].

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right to rectification: you may request correction of any inaccurate or incomplete personal information we hold
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for us to retain it
• Right to restrict processing: you may ask us to limit the way in which we process your data in certain circumstances
• Right to withdraw consent: where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all data rights requests within a reasonable timeframe, typically within 30 days of receipt. In complex cases we may extend this period by an additional 30 days, and we will inform you if this extension is necessary.

Security of Your Information

00vip adopts industry-standard security practices to protect the personal information you share with us. These measures include SSL (Secure Socket Layer) encryption for all data in transit, firewalls, intrusion detection systems, and access controls that restrict data access to authorised personnel only. Our servers are hosted in secure data centres and are subject to regular security audits.

While we implement robust security protocols, please be aware that no method of electronic transmission or digital storage is completely infallible. We encourage you to use a strong, unique password for your 00vip account, enable any two-factor authentication options offered, and never share your login credentials with any third party. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

Children and Age Restriction

00vip is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal data, we will take immediate steps to delete that information and close the account in question. If you are a parent or guardian and believe your child has registered on 00vip, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

00vip reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Site. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Your continued use of 00vip following the posting of any changes to this policy constitutes your acceptance of those changes. If any modification is unacceptable to you, your sole remedy is to discontinue use of the Site and request account closure as outlined in the Data Retention section above.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 00vip handles your personal data, please reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 5 business days.