00vip Frequently Asked Questions
Everything you need to know about registering, depositing with bKash or Nagad, claiming bonuses, betting on cricket, and playing safely on 00vip.
Welcome to the 00vip FAQ page — your go-to resource for clear, honest answers about Bangladesh's trusted online casino and sports betting platform. Whether you are new to 00vip or a regular player, this guide covers everything from opening an account to cashing out winnings via bKash, Nagad, or Rocket. Browse by category to find what you need quickly.
Easy Sign-Up
Register in under 2 minutes with your mobile number. 21+ only.
Fast Payments
Deposit and withdraw via bKash, Nagad, Rocket — funds credited instantly.
100+ Games
Cricket betting, live casino, slots, crash games and more from top studios.
Great Bonuses
Welcome bonus, free spins, and seasonal promos for Eid and BPL season.
SSL Secured
256-bit SSL encryption keeps your account and funds protected at all times.
24/7 Support
Reach our support team any day via email — fast, friendly, English-language help.
Account & Registration
How do I create a 00vip account?
Creating a 00vip account takes under two minutes. Visit the 00vip Login page, click Register, fill in your mobile number, choose a strong password, and confirm your details. You must be 21 years or older to register. Once submitted, your account is instantly active and you can make your first deposit right away using bKash, Nagad, or Rocket.
What documents do I need for KYC verification on 00vip?
00vip requires a valid National ID Card (NID) or passport for identity verification. You will also need a selfie photo and proof of your registered mobile number. KYC is required before your first withdrawal to protect your account and comply with our anti-fraud policies. Upload documents through the verification section of your account dashboard — approval typically takes 24-48 hours.
I forgot my 00vip password — how do I reset it?
To reset your 00vip password, go to the Login page and click 'Forgot Password'. Enter your registered mobile number and you will receive a one-time verification code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to the registered number, contact 00vip support at [email protected] for manual verification.
Can I have more than one 00vip account?
No — each player is permitted exactly one 00vip account. Creating duplicate accounts is a violation of our Terms & Conditions and will result in all accounts being suspended and any winnings forfeited. If you believe a duplicate account was opened fraudulently in your name, contact our support team immediately at [email protected].
How do I close or deactivate my 00vip account?
To permanently close your 00vip account, email [email protected] with your account details and a written request. All pending withdrawals will be processed first. Alternatively, for a temporary break, you can use the self-exclusion option in Account Settings to suspend your account for 1 week, 1 month, 3 months, 6 months, or indefinitely. We encourage players to use responsible gaming tools before full closure.
Deposits & Withdrawals
How do I deposit money on 00vip using bKash?
To deposit on 00vip with bKash, log in to your account, go to the Deposit section, select bKash, enter your deposit amount (minimum ৳200), and follow the on-screen payment instructions. You will be directed to bKash's secure payment gateway where you confirm using your bKash PIN. Deposits are credited instantly — no waiting, no manual confirmation needed.
Does 00vip accept Nagad and Rocket for deposits and withdrawals?
Yes, 00vip fully supports Nagad and Rocket alongside bKash for both deposits and withdrawals. You can also use Upay, Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank for bank transfers. The payment method used for deposit is usually the same one recommended for withdrawal to ensure smooth processing under our security policies.
What is the minimum withdrawal amount on 00vip?
The minimum withdrawal amount on 00vip is ৳500. There is no maximum single withdrawal cap for verified accounts in good standing, though large withdrawals above ৳50,000 may require an additional security check before processing. We recommend withdrawing to the same mobile wallet or bank account you used to deposit, as this speeds up the approval process.
How long does a 00vip withdrawal take to arrive?
Most 00vip withdrawals to bKash or Nagad are processed within 1-3 hours during business hours (9 AM to 11 PM BST). Bank transfers typically take 1-2 business days. Withdrawal times may be slightly longer if your account is pending KYC verification or if additional security checks are triggered. You will receive an SMS notification once your withdrawal is approved.
Are there any fees for depositing or withdrawing on 00vip?
00vip does not charge any deposit fees. Withdrawals are also free of platform-side fees in most cases. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges. We recommend checking your provider's fee schedule as these are outside 00vip's control.
Games & Gameplay
Can I bet on BPL cricket matches on 00vip?
Yes, 00vip covers BPL (Bangladesh Premier League) matches extensively, including pre-match and live in-play betting markets. You can bet on match winner, top batsman, total runs, wickets, and many other markets. IPL, T20 World Cup, and international Bangladesh Tigers matches are also available. Odds update in real time so you can place bets up to the last ball.
What slot games are available on 00vip?
00vip features hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots, Megaways slots, and jackpot slots. Popular titles are regularly updated and new releases are added monthly. Browse the full catalogue in the Slots section of the site.
Does 00vip offer live casino games?
Yes, 00vip has a dedicated live casino section powered by Evolution Gaming and Ezugi, featuring real human dealers streamed in HD. You can play Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Dragon Tiger, and game show titles like Crazy Time. Tables run 24/7, and minimum bets start at ৳100 making them accessible for all player levels.
Is 00vip mobile-friendly? Can I play on my Android or iPhone?
00vip is built as a mobile-first platform and works seamlessly on Android and iOS devices through your browser — no app download required. The site is optimised for screens from 320px upward, and all games, deposit flows, and account management tools are fully functional on a smartphone. Simply open your browser, go to 00vip.pro, and play instantly.
Are the games on 00vip fair and random?
All games on 00vip use certified Random Number Generator (RNG) technology or are supplied by licensed third-party studios. Slot RTP values are published by the game providers and typically range from 94% to 98%. Live casino games use physical dealing and roulette wheels, which are inherently random and independently audited by the studio providers. 00vip does not manipulate game outcomes.
Bonuses & Promotions
What welcome bonus does 00vip offer new players?
00vip offers new players a welcome bonus on their first deposit — visit the Promotions section after registering to see the current offer and applicable Terms & Conditions. Welcome bonuses typically include a deposit match and may include free spins on selected slot titles. Bonus amounts and percentages may change during special events like Eid, BPL season, and Pohela Boishakh.
What is the wagering requirement for 00vip bonuses?
Wagering requirements on 00vip bonuses vary by promotion but are clearly stated in each bonus's Terms & Conditions before you claim it. A typical rollover is 10x to 30x the bonus amount, meaning a ৳1,000 bonus with 20x wagering requires ৳20,000 in eligible bets before the bonus converts to withdrawable cash. Cricket betting and slots generally contribute 100% toward rollover.
Can I use bonus funds to bet on cricket matches?
Yes, in most 00vip promotions cricket betting contributes 100% toward the wagering requirement, making it one of the fastest ways to convert your bonus into real cash. Always check the individual promotion's Terms & Conditions since some bonuses are restricted to specific game types (for example, a slots-only free spin bonus cannot be played on cricket).
Do 00vip free spins winnings have a cap?
Free spin winnings on 00vip may be subject to a maximum win cap, which is stated clearly in the bonus Terms & Conditions for that specific promotion. Commonly the cap is between ৳500 and ৳5,000 per free spin offer. Any winnings above the cap are removed before the funds become eligible for wagering or withdrawal. Always read the T&C before claiming any free spin offer.
Safety & Responsible Gaming
Is 00vip safe and legal to use in Bangladesh?
00vip uses industry-standard 256-bit SSL encryption to protect all account data and financial transactions. Your personal information is stored securely and never shared with unauthorized third parties. Regarding legality: online gambling regulations in Bangladesh are a grey area for individual players. We recommend consulting local legal guidance if you have specific concerns. 00vip is designed as a safe, responsible platform for adult entertainment.
What is the minimum age to play on 00vip?
You must be 21 years of age or older to register and play on 00vip. This is a strict requirement applied to all players regardless of location. We may request age verification documents at any time, and accounts found to belong to underage players will be immediately closed and any funds returned. 00vip does not condone gambling by minors under any circumstances.
Does 00vip offer self-exclusion or deposit limit tools?
Yes, 00vip takes responsible gaming seriously. From your Account Settings you can set daily, weekly, or monthly deposit limits to control spending. You can also activate a temporary cooling-off period or request a full self-exclusion ranging from 1 week to an indefinite period. If you feel your gambling is becoming a problem, email [email protected] or visit our Responsible Gaming page for guidance and external support resources.
How do I contact 00vip customer support?
The fastest way to reach 00vip support is by emailing [email protected]. Our support team handles queries in English and responds within a few hours. For urgent account or withdrawal issues, include your registered mobile number and a brief description of the problem in your first message to speed up resolution. Support is available seven days a week, Bangladesh Standard Time.
Still Have Questions?
Our support team is ready to help you with anything not covered here. Or jump straight in and start playing at 00vip today.